The Moto Hub Private Limited ("TMH", "we", "our", "us") is a Bosch Authorized Two-Wheeler Service Center and Authorized Okinawa Electric Scooter Dealer, operating from Ground Floor, No. 17, KH No. 1105/17, ITPL Main Road, Whitefield, Bengaluru — 560 066, Karnataka, India.
For all data privacy matters, contact us at: [email protected] or +91 91104 51155.
We process your data under the following legal bases as applicable under the Digital Personal Data Protection Act, 2023 (DPDP Act) and applicable Indian law:
We do not sell your personal data. We share data only with the following categories of processors, solely to deliver our services:
As a Data Principal under the Digital Personal Data Protection Act 2023, you have the right to:
To exercise any right, contact: [email protected]. We will respond within 30 days.
Grievance Officer: The Director, The Moto Hub Private Limited, Ground Floor No. 17, ITPL Main Road, Whitefield, Bengaluru 560066 · [email protected]
Our website uses cookies and tracking technologies through Google Tag Manager. These include:
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Our services are not directed at children under 18 years of age. We do not knowingly collect personal data from minors. If you believe a minor has submitted data to us, please contact [email protected] for immediate deletion.
We may update this Privacy Policy from time to time. The current version will always be available at themotohub.com/legal.html. Continued use of our services after changes constitutes acceptance of the updated policy.
By accessing our website at themotohub.com, submitting any booking or enquiry form, or using our service booking application at app.themotohub.com, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions, our Privacy Policy, and our Conditions Apply — collectively the "Legal Terms".
These Terms are governed by the laws of India, including the Consumer Protection Act 2019, the Information Technology Act 2000, and the Digital Personal Data Protection Act 2023.
The Moto Hub provides two-wheeler maintenance, repair, diagnostics, and related services as a Bosch Authorized Service Center. Services are subject to vehicle inspection and technician assessment. Final scope and cost may vary from initial estimates.
As an authorized distributor for Bosch and Pidilite, we supply genuine OEM spare parts. Parts availability is subject to stock and supplier lead times. Prices are subject to change without prior notice.
As an Authorized Okinawa Electric Scooter Dealer, we facilitate the sale of Okinawa two-wheelers. Vehicle prices, specifications, colours, and availability are subject to change by Okinawa Scooters India Pvt. Ltd. without prior notice. TMH acts as dealer and is not the manufacturer.
To the maximum extent permitted by Indian law:
All content on themotohub.com including text, images, design, and branding is owned by The Moto Hub Private Limited or its licensors. Bosch®, Pidilite®, and Okinawa® are registered trademarks of their respective owners. Their use on this site reflects authorized dealer / partner status only.
In the event of any dispute, the parties shall first attempt to resolve the matter amicably within 30 days. If unresolved, disputes shall be subject to the exclusive jurisdiction of courts in Bengaluru, Karnataka, India. Consumer complaints may also be filed with the appropriate Consumer Disputes Redressal Commission under the Consumer Protection Act 2019.
The Moto Hub Private Limited
Ground Floor, No. 17, KH No. 1105/17, ITPL Main Road, Whitefield, Bengaluru — 560 066
Email: [email protected] · Phone: +91 91104 51155
| Condition | Detail |
|---|---|
| Booking Confirmation | A form submission or WhatsApp message is a booking request only. Your booking is confirmed when our team sends a WhatsApp / SMS acknowledgement with your slot time. |
| Slot Availability | Service slots are Mon–Sat 9:00 AM – 7:00 PM and Sunday 10:00 AM – 2:00 PM, subject to bay availability. Peak periods (weekends, festival seasons) may have limited availability. |
| Vehicle Arrival | Please arrive within 30 minutes of your booked slot. Beyond this, your slot may be reassigned and you will need to rebook. |
| Estimates | Service cost estimates provided via form or WhatsApp are indicative only. Final charges are confirmed after vehicle inspection and customer approval prior to commencement of work. |
| Additional Repairs | If additional issues are discovered during service, TMH will contact the customer for approval before proceeding. No additional work is undertaken without customer consent. |
| Vehicle Collection | Vehicles must be collected within 48 hours of job completion notification. Storage charges of ₹100 per day apply from the 3rd day onwards. |
| Uncollected Vehicles | Vehicles uncollected for more than 30 days after completion may be subject to lien proceedings under applicable Indian law. |
| Valuables | TMH is not responsible for personal belongings, valuables, or accessories left in the vehicle during service. Please remove all valuables before handing over the vehicle. |
| Test Ride | Post-service test rides are conducted by TMH technicians only, within the workshop premises. Customer test rides of the vehicle post-service are at customer's own risk. |
| Item | Condition |
|---|---|
| Service Prices | Prices displayed in the booking app and website are for labour only and are inclusive of applicable service charges. Parts and consumables (engine oil, filters, brake fluid, coolant, chain lube etc.) are charged separately at prevailing market rates. |
| GST | All prices are exclusive of GST unless stated otherwise. GST at applicable rates (18% on services, 28% on certain parts) will be added to the final invoice. |
| Price Revision | TMH reserves the right to revise service and parts prices without prior notice. The price applicable is that prevailing on the date of service. |
| Payment | Full payment is required before vehicle delivery. Accepted modes: Cash, UPI (GPay, PhonePe, Paytm), Debit/Credit Card. Cheques not accepted. |
| Bosch Services | Bosch diagnostic and specialized services are priced on assessment. A nominal diagnostic fee may apply even if no further repairs are undertaken. |
| Condition | Detail |
|---|---|
| Price | All prices on the website are ex-showroom, Bengaluru and are indicative only. On-road price includes registration, insurance (1+4 year), smart card, and handling charges, which vary. Final on-road price will be confirmed at the time of booking. |
| Specifications | Technical specifications, features, colours, and range figures are as published by Okinawa Scooters India Pvt. Ltd. and are subject to change without prior notice. Range figures are under ideal test conditions — actual range depends on riding conditions, load, terrain, and speed. |
| Stock Availability | "Fresh Stock Available" indicates current availability at our Whitefield dealership at the time of publication. Stock levels change daily. Confirm availability before visiting. |
| Low Speed Models (Lite, R30)No Licence / No Registration | Low-speed electric scooters (≤25 km/h, motor ≤250W) are exempt from driving licence and registration requirements under Rule 2(u) of the Central Motor Vehicles Rules 1989, as amended. This exemption applies to the vehicle as sold in standard configuration. Any modification that increases speed or power voids this exemption. |
| High Speed Models (Praise Pro, iPraise+, Okhi-90)Licence Required | High-speed electric scooters (>25 km/h) require a valid driving licence (minimum LMV — non-transport) and must be registered with the Regional Transport Office (RTO). Insurance is mandatory under the Motor Vehicles Act 1988. |
| Government Subsidy | FAME II and Karnataka state EV subsidy benefits (where applicable) are subject to eligibility criteria set by the Government of India and Government of Karnataka. TMH assists with documentation but cannot guarantee subsidy approval or quantum. |
| Finance | Finance options are offered through third-party NBFCs and banks. Approval is subject to the lender's credit assessment. TMH is not a financial institution and does not guarantee loan approval. |
| Warranty | Okinawa vehicle warranty (3 years battery, 3 years powertrain) is as per Okinawa Scooters India Pvt. Ltd. warranty policy. Warranty does not cover consumables, accidental damage, or modifications. Full warranty terms available at okinawascooters.com. |
| Test Ride | Test rides are available at our ITPL Main Road workshop by appointment. Valid driving licence (for high-speed models) must be presented. Rider assumes responsibility during test ride. Helmet mandatory. |
| Booking Amount | A booking amount (if applicable) is non-refundable if the customer cancels after vehicle is allocated. Amount is adjustable against final vehicle price. |
| Delivery | Vehicle delivery timelines are indicative. TMH is not liable for delays caused by manufacturer supply constraints or RTO processing times. |
| Warranty Type | Coverage | Exclusions |
|---|---|---|
| Labour Warranty | 7 days from the date of service delivery on the specific repair performed. If the same fault recurs within 7 days, TMH will re-perform the repair at no labour charge. | New or unrelated faults, consumable failure, accident damage, customer-induced damage |
| Bosch / OEM / OES Parts | As per the respective manufacturer's warranty policy. No warranty is applicable on Electrical and Electronics parts. Customers are advised to check the serviceability and condition of all parts before accepting the invoice / making payment / accepting delivery of the vehicle. Claims raised post-acceptance of vehicle will not be entertained. | Improper installation by third parties, physical damage, electrical surge damage, electrical and electronics parts (categorically excluded) |
| Okinawa Battery | 3 Years or 30,000 km — whichever is earlier from the date of purchase, subject to maintaining the service schedule as per the Okinawa Vehicle Owner's Manual. Processing the battery for service under warranty is TMH's responsibility. However, Okinawa (OEM) retains the sole right to approve or disapprove warranty claims as per the manufacturer's terms and conditions. The Moto Hub has no control over battery warranty support decisions made by Okinawa Scooters India Pvt. Ltd. | Physical damage, water ingress beyond IP rating, unauthorized modifications, overcharging, failure to maintain service schedule as per Owner's Manual |
| Okinawa Motor / Powertrain | 1 Year or 30,000 km — whichever is earlier from the date of purchase, subject to maintaining the service schedule as per the Okinawa Vehicle Owner's Manual. | Consumables, accidental damage, unauthorized modifications, racing or off-road use, failure to maintain service schedule as per Owner's Manual |
TMH shall not be liable for any delay or failure to perform services due to circumstances beyond its reasonable control, including but not limited to: natural disasters, power outages, government-mandated closures, supplier delays, or any other force majeure event.
For any complaints, disputes, or grievances related to our services or data handling:
Grievance Officer
The Moto Hub Private Limited
Ground Floor, No. 17, KH No. 1105/17, ITPL Main Road
Whitefield, Bengaluru — 560 066, Karnataka
Email: [email protected]
Phone: +91 91104 51155
Response time: Within 30 working days